Terms Of Use
These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and Nieva Homes Private Limited and/or its subsidiaries and affiliates (“PKR, we, us, our”). These terms shall govern the use of the website, mobile application, call centres (collectively referred to as “PKR Platform”) which enables the User to connect with us in relation to the services offered through the PKR Platform ("Services").
Please read these terms carefully before accessing, using, obtaining or availing any products or Services by PKR. If you do not agree with these Terms of Use you may refrain from using the PKR Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of PKR Platform and Services.
PKR reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the PKR Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.
Table of Content
1. Scope of Services
2. Eligibility to use
3. Using the PKR Platform: Account Registration and use
4. PKR Services
5. Term & Termination
6. Terms specifically applicable to Customer
7. Usage terms
8. Prohibited Content
9. Communications
10. Third Party Links
11. Intellectual Property
12. Privacy
13. Indemnification
14. No warranty
15. Limitation of Liability
16. Refund Claim Period
17. Modification of these Terms
18. General Provisions
PKR through the PKR Platform markets. PKR branded properties, managed and/or owned by third parties (“Channel Partners”) as per agreed terms with PKR or PKR as the case maybe to help the Users avail the stay Services right (PKR’s Service). PKR Platform offers Services to its Users by offering its products (“PKR Products”) which shall include
but shall not be limited to:
a. Hotel PK Residency
b. PK Boutique Hotel
c. PK Apart Hotel
d. PK Suites
e. PK Banquet & Lawns
f. PK Serviced Apartments
2. Eligibility to use
You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these
terms. While individuals under the age of 18 may utilize/browse the PKR Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. PKR reserves the right to terminate User’s access and refuse to provide User with access to the PKR Platform if PKR discovers that User is under the age of 18 years.
3. Using the PKR Platform : Account Registration and use
PKR makes the Services available to you through the PKR Platform upon you providing PKR certain required User information and having created an account ("Account") through PKR ID and password or other log-in ID and password (collectively, the "Account Information"). The PKR Platform requires you to register as a User by creating an Account in order to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify PKR of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. PKR cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. If you surrender your mobile number or change your telecom service provider, you will be responsible for modification of account details and/or linking an alternate number. You may be held liable for losses incurred by PKR or any other customer or visitor to the PKR Platform due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential. PKR also allows restricted access to the PKR Platform for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you in the PKR Platform registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited
4. PKR Services
PKR is primarily responsible for providing a comfortable room stay and for ensuring the acceptability of the services as promised by PKR to its customers. PKR has right to direct the Hotel owners to provide the room stay services to PKR’s customers.
1. PKR understands the NEW age Customers requirements and accordingly offers wide variety of hotels at its platform to service its Customer.
2. PKR markets the room stays, providing its Customers with the room booking voucher that entitles them to avail Hotel stay service in our PKR branded rooms provided by our Channel partners as per terms agreed with PKR.
3. In case Customers are not able to select the properties from our website, you can call our customer support desk and our team will help you find a suitable accommodation within your preferred budget and amenities
4. If any check-in is denied for a confirmed booking, PKR shall ensure that User is provided with an alternate accommodation of comparable standards. In an event, where the alternate accommodation could not be provided, PKR shall arrange for the refund of any pre booking amount collected from the User.
5. PKR also promises its Users of a comfortable room stay experiences at all its PKR branded rooms with following amenities:
a. AC rooms with Television
b. Wi-Fi
c. Spotless linen
d. Hygienic and sanitised washrooms
e. Housekeeping Facilities on daily basis for your comfort f. 247 manned front desk to help you with all your queries
6. You can reach out to us by:
a. Writing to us on the PKR support page
b. Calling us on our 24X7 guest support helpline
Our guest support team will ensure the best and resolve your concern.
7. PKR stays involved with the Users right from the time when booking is made through PKR platform and throughout
the hotel stays, ensuring that the User gets a comfortable room stay experience.
5. Term & Termination
In case you wish to discontinue you can at any point opt out of your membership of the PKR Platform. PKR deserves the right to unilaterally terminate your use of the PKR Platform without notice or any liability for reasons of breach of the
terms mentioned herein.
6. Terms specifically applicable to Customer : Users availing Services and PKR Products via the PKR Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:
A. Reservation or booking of services
The process of booking Services from this PKR Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges and confirms that before placing any order on the PKR Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on PKR Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the
same to be true and acting on the faith thereof, PKR has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to PKR:
a. the User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to PKR for Services ordered by the User.
b. In the event of detecting any suspicious activity from User’s account, PKR reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.
c. In a credit card transaction; you must use your own credit card for which User has full right & authority to validly use such credit card for making payment to PKR. PKR shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on User.
d. While using the PKR Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.
e. Your use of the Services shall be deemed that you are fully satisfied with the description, look and design of the accommodation and usage fee of the accommodation as has been displayed on PKR's Platform. The User agrees and acknowledges that in the PKR Platform all Services are offered only at the sole discretion of PKR.
B. Payment & Usage Fee
You hereby agree and understand that you will have to pay the usage fee as mentioned on the PKR Platform for the concerned Services via the payment mode provided on the PKR Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, PKR will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional
verification of or information from the User and the User undertakes to provide complete, correct and proper information. PKR uses third party payment providers to receive payments from User. PKR is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. PKR takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers. User making payments for Services provided via the PKR Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.
C. Responsibility
You are requested to kindly take due care of all their personal valuables and belongings. PKR and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings. You are requested to kindly take due care of all their personal valuables and belongings. PKR and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings. User / Guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Guest’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by
applicable laws, we may, but have no obligation to (i) ask Guests to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Guests, (ii) screen Guests against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Guest, obtain reports from public records of criminal convictions or sex offender
registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if
available).
7. Usage terms
The information, materials, Services available on the PKR Platform may inadvertently include inaccuracies, typographical errors, or outdated information, PKR is not responsible for and shall not be bound to honor typographical or pricing errors on the PKR Platform. PKR reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which PKR believes the User has violated applicable laws or these terms, orders that PKR believes are harmful to PKR or orders that PKR believes are
fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. PKR neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Subject to the Services referred in Paragraph “PKR services“ PKR, in relation to its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness,
suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.
PKR shall not be responsible for the delay or inability to use the PKR Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities and related graphics obtained through the PKR Platform, or otherwise arising out of the use of the PKR Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, PKR shall not be held responsible for non-availability of the PKR Platform during periodic maintenance operations or any unplanned suspension of access to the PKR Platform that may occur due to technical reasons or for any reason beyond PKR’s control. You understand and agree that any material or data downloaded or otherwise obtained through the PKR Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. PKR accepts no liability for any errors or omissions, with respect to any information provided to you. PKR shall not be responsible for the delay or inability to use the PKR Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics
obtained through the PKR Platform, or otherwise arising out of the use of the PKR Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, PKR shall not be held responsible for non-availability of the PKR Platform during periodic maintenance operations or any unplanned suspension of access to the PKR Platform that may occur due to technical reasons or for any reason beyond PKR’s control. The User understands and agrees that any
material or data downloaded or otherwise obtained through the PKR Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. PKR accepts no liability for any errors or omissions, with respect to any information provided to the User.
PKR may make access to and use of the PKR Platform, or certain areas or features of the PKR Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history Due to the nature of the Internet, PKR cannot guarantee the continuous and uninterrupted availability and accessibility of the PKR Platform. PKR may restrict the availability of the PKR Platform or certain areas or features thereof, if this is
necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the PKR Platform. PKR may improve, enhance and modify the PKR Platform and introduce new PKR Services from time to time.
PKR may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your PKR Account. For example, we may enable Users to link their PKR Accounts to businesses and take actions for those businesses, we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by PKR to ask for your credentials, and you shall not request the credentials of another User
8. Prohibited Content :
As a pre-condition of use of the PKR Platform, User warrants to PKR that User shall not use this PKR Platform for any purpose that is unlawful, unauthorized, or inconsistent with these terms, and the User agrees that this license to use PKR Platform will terminate immediately upon User's violation of this warranty. PKR reserves the right, at its sole discretion, to block/terminate User's access to this PKR Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the PKR Platform by the User:
a. shall not be false, inaccurate, misleading or incomplete; or
b. shall not be fraudulent or involve the use of counterfeit or stolen credit cards; or
c. shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or
privacy; or
d. shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing; or
e. shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; or f. shall not create liability for PKR or cause PKR to lose (in whole or in part) the services of PKR’s ISPs or other service providers/suppliers. If the User contravenes the foregoing or PKR has reasonable grounds to suspect that the User has contravened the foregoing, PKR has the right to indefinitely deny or terminate User's access to the PKR Platform and to refuse to honor the User’s request(s).
The Users are prohibited from engaging in the following activities:
a. Systematically retrieve data or other content from the PKR Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
b. Make any unauthorized use of the PKR Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means
or under false pretenses.
c. Circumvent, disable, or otherwise interfere with security- related features of the PKR Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the PKR Platform and/or the Content contained therein.
d. Engage in unauthorized framing of or linking to the PKR Platform.
e. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
f. Make improper use of our support services or submit false reports of abuse or misconduct.
g. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. h. Interfere with, disrupt, or create an undue burden on the PKR Platform or the networks or services connected to the PKR Platform.
i. Attempt to impersonate another user or person or use the username of another user
j. Sell or otherwise transfer your profile
k. Use any information obtained from the PKR Platform in order to harass, abuse, or harm another person.
l. Use the PKR Platform as part of any effort to compete with us or otherwise use the PKR Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.
m. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the PKR Platform. Attempt to bypass any measures of the PKR Platform designed to prevent or restrict access to the PKR Platform, or any portion of the PKR Platform. Copy or adapt the PKR Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
p. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the PKR Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the PKR Platform.
q. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism.
r. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the PKR Platform, or using or launching any unauthorized script or other software.
s. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the PKR Platform.
t. Use the PKR Platform in a manner inconsistent with any applicable laws or regulations.
9. Communications
When you use the PKR Platform, you agree and understand that you are communicating with PKR through electronic records and you consent to receive communications via electronic records from PKR periodically and as and when required. PKR may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that PKR shall not be responsible for unauthorized access to or alteration of your transmissions
or data, any material or data sent or received or not sent or received. Further, PKR will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this PKR Platform, you agree that PKR shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that PKR shall not be held liable or responsible for 'phishing attacks' on you. You may accept or decline the cookies when you accesses PKR Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.
10. Third Party Links
This PKR Platform may at PKR sole discretion, contain links to PKR Platforms owned and maintained by persons or entities other than PKR. PKR may also provide links to the other sites for purpose of enabling the Customer to make payment to PKR. Any of the foregoing links do not constitute an endorsement by PKR of any such sites and are provided only as a convenience. PKR is not responsible for the content or links displayed on such sites. PKR is not
responsible for the privacy practices of such sites which PKR does not own, manage or control. PKR does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this PKR Platform may be linked and PKR shall not be responsible for any deficiency thereof. PKR does not endorse any or all of the materials, Services, and services available on such linked sites, and PKR expressly
disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk.
11. Intellectual Property
PKR Platform and the content posted herein which shall include but shall not be limited to pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information, or the overall arrangement of content is protected and is owned, controlled or licensed by or to PKR; all comments, feedback, ideas, suggestions, information or any other content provided by the User(hereinafter referred to as “PKR IP”). You may not modify, publish,
copy, transmit, transfer, sell, reproduce, modify create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, translate, mirror, display or commercially exploit PKR IP in any other way. The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to PKR or PKR Platform (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for PKR to adopt, publish, reproduce, disseminate,
transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional
approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The User represents and warrants that User owns or otherwise controls all of the rights to the content that he/she may contribute to this PKR Platform and that use of his/her content by PKR shall not infringe upon or violate the rights of any third party.
12. Privacy
Please refer the privacy policy which will also govern your use of PKR Platform and/or Services which can be accessed
here: https://www.PKRrooms.com/privacy-policy?PKRcorporate=
13. Indemnification
Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to PKR herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold PKR harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted
against or incurred by PKR that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.
14. No warranty
The Services are provided by PKR on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, PKR makes no warranty that (i) PKR Platform or the Services will meet your requirements or your use of the PKR Platform or will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the PKR Platform, or Services will be effective, accurate or reliable; (iii) the quality of the PKR Platform, or Services will meet your expectations; or that (iv) any errors or defects in the PKR Platform or Services will be corrected. No advice or information, whether oral or written, obtained by you from PKR or through or from use of the PKR Platform shall create any warranty not expressly stated in the terms of use. PKR shall have no liability to the User for any interruption or delay, to access the PKR Platform irrespective of the cause. It is hereby further clarified that PKR and Channel Partners are separate and independent entities and PKR does not
work as representative or agent of the Channel Partner. PKR will be the first point of contact in respect of online payment dispute management, refunds, cancellations, returns
and customer support as they relate to the use of PKR services. User can reach out to PKR to mediate or resolve any online payment dispute or disagreement between User and Channel Partners. PKR shall not be made a party to any dispute between the User(s) and Channel Partner(s), except in disputes relating to PKR services as mentioned above.
15. Limitation of Liability
PKR shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this PKR Platform or any of the information, software, services and related graphics contained within the PKR Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if PKR has been advised of the possibility of damages.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, PKR'S ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING PKR SERVICES/ BROWSING THE PKR PLATFORM SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.
You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, PKR is made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. PKR has a right to recover the same under such law from the fees / revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during monthly settlement process.
16. Refund Claim Period
If you wish to claim a refund, you have an option to raise the request within 7 days from your checkout date.
17. Modification of these Terms
PKR reserves the right to modify these Terms at any time in accordance with this provision.
18. General Provisions